Casablanca, May 24, 2022… The municipality of Casablanca is making ‘CasaChikaya’ available to Casablanca residents, starting June 15, an electronic platform for managing complaints, suggestions and observations from citizens.
This multi-channel platform aims to connect citizens with municipal services, thus making it possible to collect complaints from citizens, in addition to their proposals, and to respond to them in a timely and efficient manner.
CasaChikaya represents a fully paperless process for receiving and processing these requests, from their filing to the final outcome that will be assigned to them. Once the user’s message is uploaded to CasaChikaya, an inter-district organization receives it and processes it online.
Furthermore, backed by the national Chikaya platform, CasaChikaya is part of the implementation of the major paperless electronic project concerning the administration and the simplification of procedures.
This platform also implements the Digital Transformation Master Plan (SDTN), a project developed and steered by Casablanca Prestations, which encompasses more than 70 projects of varying types (applications, infrastructure, services, etc.). In fact, several e-services offer citizens electronic access to administrative procedures without requiring travel, and thus providing considerable gains in terms of quality of service and response time.
CasaChikaya can be accessed through the city’s homepage: www.casablancacity.ma. It can also be downloaded on Play Store, App Store and Casa Store.